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Ten-Year Extended Warranty Agreement and Service Guarantee for Febal Casa Furniture

The following items are covered: Febal Casa brand furniture—including kitchens, living rooms, bedrooms, and children’s bedrooms—as well as premises owned or used by individuals and/or legal entities residing in Italy, the Republic of San Marino, or the Vatican City State.

Febal Casa, through NOBIS Assicurazioni, undertakes to ensure—in accordance with the terms and limits specified below—that technicians are dispatched to perform services covered under the ten-year extended warranty and assistance program. Assistance is provided by the Company’s Operations Center, which is available 24 hours a day, every day of the year. (Toll-free number: 800.015.831 ; standard rate number : 039.9890.024 for calls from abroad or from a cell phone).

The coverage limits indicated for each type of coverage include VAT.

NOBIS Assicurazioni shall immediately make available to the Insured (Febal Casa customer), through its Operations Center, the services covered by this insurance contract whenever the Insured requests them, subject to any waiting times required to obtain the materials or replacement parts necessary to resolve the problem.

If the insured needs to make use of any of the benefits provided under this insurance policy, he or she must contact the Operations Center at the toll-free number 800.015.831 (standard rate number 039.9890.024 for calls from abroad or from a cell phone) and provide their personal information and the type of assistance needed, as well as the name and company details of the retailer from whom they purchased the piece of furniture covered by this policy. The Operations Center will utilize its own network of technicians as an alternative to the network provided by Febal Casa dealers.

The benefit is paid through direct payment of the expenses covered by the policy.

It is understood that, should the Operations Center be unable to guarantee the provision of the agreed-upon service, the Insured, subject to the Operations Center’s approval, shall have the right to resolve the problem independently. Any resulting request for reimbursement must be submitted to the Insurer, which will reimburse the Insured, subject to the applicable maximum limit.

GUARANTEES PROVIDED

Sending a carpenter to perform repair work (to be carried out 24 months after purchase, after the statutory warranty has expired)

If the Insured needs a carpenter to restore the functionality of the covered piece of furniture following accidental damage or breakage, the Operations Center will send a craftsman to perform the necessary repairs.

If the event occurs during the statutory and/or contractual warranty period (within the first two years of purchase), the warranty does not apply.

Coverage Limit: up to a sub-limit of 200.00 euros (including VAT) for replacement parts;

With a total coverage limit of 300.00 euros (including VAT) per claim—covering the service call fee, labor, and materials used for repairs, such as screws, nails, hinges, etc.—a maximum of 2 events per insurance year are covered.

Exclusions:

-cosmetic and/or decorative damage to the items covered by this policy (e.g., scratches, dents, stains, sanding marks, indentations, depressions, holes, etc.);

-any type of household appliance;

-electrical/electronic mechanisms;

-damage resulting from the Insured’s carelessness, willful misconduct, or negligence, and/or that of persons other than third parties, as defined in the glossary;

-damage caused by pets;

In the event of breakage and/or loss or theft of house keys, or breakage of the front door lock, which makes it impossible to access the home or compromises its security, the Operations Center, which can be contacted 24 hours a day, will notify a locksmith to repair the problem at the Insured’s residence. The Company will cover the call-out fee and the technician’s labor costs.

Maximum coverage: 300.00 euros per event;

A maximum of 2 events are covered for each insurance year (from the 1st to the 10th year of coverage).

Exclusions:

-cost and supply of replacement parts, materials used for repairs;

-electrical/electronic mechanisms;

-damage resulting from carelessness, willful misconduct, or negligence on the part of the Customer and/or third parties and/or persons listed on the Customer’s family registration;

- Accidents caused by improper installation.

-Sending an electrician for emergency repairs

-In the event of a sudden power outage in the kitchen, living room, or bedroom resulting from a failure or short circuit in the electrical system of the Insured’s residence, the Operations Center, which is available 24 hours a day, 365 days a year, will contact an electrician to repair the fault at the Insured’s residence. The Company will cover the call-out fee and labor costs for resolving the emergency.

Maximum coverage: 300.00 euros per event;

A maximum of 2 events are covered for each insurance year (from the 1st to the 10th year of coverage).

Exclusions:

-the cost and supply of replacement parts and materials used for the repair;

-any type of household appliance;

-electrical/electronic mechanisms;

-damage resulting from the Insured’s carelessness, willful misconduct, or negligence, and/or that of persons other than third parties, as defined in the glossary;

-damage caused by domestic and/or pet animals;

-damage caused by vandalism, as a result of theft or attempted theft;

-claims arising from an interruption in service by the utility provider;

-faults in the power supply cable within the residence, both upstream and downstream of the meter;

In the event of flooding, a break and/or blockage in fixed plumbing, a leak, or a lack of water in the kitchen, living room, or bedroom, the Operations Center—which is available 24 hours a day, 365 days a year, will contact a plumber to repair the damage that has occurred at the Insured’s residence. The Company will cover the call-out fee, the technician’s travel expenses, and labor costs to resolve the emergency.

Maximum coverage: 300.00 euros per incident.

Exclusions:

- the cost and supply of replacement parts and materials used for repairs;

- claims resulting from the failure of faucets and flexible hoses, whether or not connected to any equipment (e.g., washing machines, dishwashers, air conditioning systems);

-any type of household appliance;

-damage resulting from carelessness, willful misconduct by the Insured, negligence by the Insured and/or non-third parties as defined in the glossary;

-damage caused by domestic and/or companion animals;

-damage caused by vandalism, as a result of theft or attempted theft;

-claims arising from an interruption in service by the utility provider;

-piping failures upstream of the meter;

-malfunctions in irrigation systems.

OBLIGATIONS OF THE INSURED

To receive assistance, the Insured must contact the Operations Center and provide their personal information and residential address or temporary contact information (city, street, phone number, etc.), the type of service requested, and the contact information for the retailer or authorized party who sold the item.

The Company does not provide reimbursements or compensation for services organized by other insurance companies or other entities, or for services that were not requested in advance from the Operations Center and organized by it. Reimbursement may be granted (within the limits set forth in this contract) if the Operations Center, having been contacted in advance, has authorized the Insured to independently arrange the assistance service: in such cases, the original receipts for the expenses incurred by the Insured must be submitted to the Operations Center.

INSURANCE CLAIMS AND COMPENSATION

PROCEDURES FOR REQUESTING ASSISTANCE

In case of an emergency or to request coverage, the Insured must call the Operations Center, which is open 24 hours a day, every day of the year, at the toll-free number: 800.015.831

(or at +39.039.9890.024 for callers from abroad)

The Insured, or his or her representative, must in any case provide the following information accurately:

1. first and last name;

2. membership card number;

3. address and phone number;

4. His current location and contact information so he can be reached if necessary.

Failure to comply with these obligations results in the loss of the right to receive the benefit.

The insurance does not cover:

-damage caused or facilitated by willful misconduct and/or gross negligence on the part of the Policyholder and/or the Insured and/or any persons to whom the furniture is entrusted for any reason, even temporarily;

-damage resulting from volcanic eruptions, earthquakes, natural disasters, weather events, vandalism and/or malicious acts, acts of war, insurrections, civil unrest, strikes, riots, military occupations, as well as the development—however it may have arisen, whether controlled or uncontrolled—of nuclear energy or radioactivity;

-damage resulting from the Insured’s abuse of alcohol or psychotropic drugs, as well as the non-therapeutic use of narcotics and hallucinogens;

-negligence on the part of the Insured, misuse;

-all maintenance services;

-all services required under the manufacturer's warranty.

The following are also excluded from the coverage provided under this contract:

-all appliances, even if they are built into the kitchen cabinets;

-faucets, sinks, Okite countertops, marble countertops, and, in general, all elements that are part of the cabinet but are not directly manufactured by the Contractor;

-all accessories, such as shelves, baskets, chairs, coat hooks, glass panels, and mirrors (unless they are part of the kitchen cabinetry);

-all events involving property other than that covered by the policy (see the definition of “Personal Property” in the Policy Glossary).

The Company is not liable for expenses incurred by the Insured without prior authorization from the Operations Center. For any inquiries, Febal Casa customers should contact the Operations Center directly. The Operations Center is not liable for any delays or obstacles that may arise during the provision of assistance services in the event that local authorities prohibit such intervention, or due to force majeure. Unless otherwise specified herein, the provisions of the law shall apply.

The insurance coverage applies exclusively to the territory of the Italian Republic, the Vatican City State, and the Republic of San Marino.

In the event that benefits are not used or are used only partially due to the Insured’s choice or negligence, the Company is not required to provide any other assistance as an alternative or as compensation for the assistance already offered.

The term of the applications begins at midnight on the 15th day following the date of inclusion—as notified by the Contracting Party to the Company—and ends at midnight of the tenth year thereafter, with any tacit renewal expressly excluded.

The Policyholder/Insured agrees to provide its customers/buyers with a summary of this insurance coverage by issuing a certificate with sequential numbering. Ref. NOBIS Insurance Contract No. 100029849